Please Note: If the matter is not urgent please call between the hours of 8.30 to 5.30 Monday to Friday.

  • Please direct all communication via the office. Please do not request to contact your carer directly. It is essential all changes to bookings and to care instructions be made via the client portal or by phoning or emailing the office. This also applies to requests for feedback while you are away. If you leave written instructions for your carer, please also update your notes in your portal or send a copy to the office. We need to have our finger on the pulse.
  • We like to publish photos of pets on our website and on Facebook. We will never publish surnames or addresses. Please advise if you would not like us to publish photos of your pet/s.
  • All enquiries will be attended to between 8.30 am and 5.30 pm Monday to Friday, unless an emergency. We still feed and care for pets on weekends, but need some time for our families.
  • 24 hours notice is required for cancellation/early arrival home, otherwise the full service fee will be charged.
  • Please give as much notice as possible should you need to extend the dates of your booking. Payment for the extra services will be required upon request. An additional fee of $15 may be charged to arrange extra services with less than 24 hours notice.
  • It is essential you advise your vet of the dates that Pet Friends will be caring for your pets and discuss with them payment arrangements and level of care authorised should a consult be required. If there is an illness or accident involving your pet you are responsible to the expenses incurred in relation to obtaining the services of a veterinarian.
  • Contact will always be attempted with you or your emergency contact should we decide a vet consultation is required. In an emergency your pet will be taken to your preferred vet where possible. If your preferred vet is not available, or the time taken to obtain such services would endanger your pet, we may use another veterinarian as may be available and considered appropriate. A fee of $40 per hour will be charged for this service.
  • You are responsible to ensure access to pets and to provide all necessary equipment, eg leads for walks. The service will be charged for if the carer arrives but cannot carry out full requirements.
  • You are responsible for checking and ensuring all information supplied in your client portal is accurate and dates services are scheduled are correct, particularly when rebooking.
  • Second daily visits to bring cats back inside will be charged at the minimum visit rate. If cat/s have not returned home we will refer to your instructions. These will be either to:
    • leave the cat out for the night
    • wait for cat to return, charged at $40 per hour or part thereof
    • or make a return visit later, charged at minimum service fee.
  • Purchase of extra food/kitty litter etc will incur a charge of $15 in addition to the cost of the purchase
  • We will endeavour to visit your pets as close as possible to your preferred time, however, dependant on other bookings and their locations there will be a two hour window. Time specific visits will incur an additional $10 charge.
  • Your pet will have one main primary carer assigned to them to form a bond and maintain familiarity. Another carer may be assigned on occasion due to scheduling constraints, holiday or sickness. We are all lovely and competent people.
  • Keys may be held by Pet Friends for future bookings. They are kept in a locked box and have no identifying surname or address attached to them. Should you require keys to be collected or returned for a service, a fee of $15 will be charged.
  • Your introductory pre service visit is complimentary. Further visits requested due to a change in pets/address/routine will be charged the minimum service fee.
  • If, through circumstances beyond our control, we are unable to supply the service, we may cancel your booking and refund any payment made. This is very unlikely and we will give as much notice as possible.
  • specific requirements pertaining to boarding of dogs:
    • vaccination, worming and flea control must be current.
    • Dog/s must be house trained, or must be ok to be kept outside.
    • Any significant health or behavioural  matters must be advised at the time of booking.
    • A deposit of 50% of the total fee is to be paid when booking the service. The remainder to be paid 3 days before commencement of boarding. Should you cancel the service, this 50% deposit will not be refunded. As places are limited, we will have turned back other requests to secure your place.
    • we may relocate your dog/s to a different carer should circumstances require.
  • Pet Friends and our carers will take every reasonable precaution to ensure the safety and health of your pets however, should some circumstance arise that results in the loss or injury of your pet, neither the carer nor Pet Friends will be held responsible, no matter how caused.
  • While all due care will be taken with your pet you will be liable for any damage caused by your pet to property, people or other animals.
  • Pet Friends warrants it has public liability insurance cover which covers third party injury and damage to goods in its care, custody and control.

Contact Information

26 Woodhall St Stirling,
WA, 6021

0418 728 455
topdog@petfriends.net.au

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Suburbs We Mainly Service

Alexander Heights 6064
Alfred Cove 6154
Applecross 6153
Ardross 6153
Ashby 6065
Attadale 6156
Aveley 6069
Balcatta 6021
Balga 6061
Ballajura 6066
Banksia Grove 6031
Baskerville 6056
Bassendean 6054
Bateman 6150
Bayswater 6053
Bedford 6052
Beldon 6027
Bibra Lake 6163
Booragoon 6154
Brentwood 6153
Bullcreek 6149
Burns Beach 6028
Butler 6036
Canningvale 6155
Carine 6020
Carramar 6031
Churchlands 6018
City Beach 6015
Claremont 6010
Clarkson 6030
Connolly 6027
Coolbinia 6050
Cottesloe 6011
Craigie 6025
Crawley 6009
Currambine 6028
Daglish 6008
Dalkeith 6009
Darch 6065
Dianella 6059
Doubleview 6018
Duncraig 6023
Edgewater 6027
Eglinton 6034
Ellenbrook 6069
Floreat 6014
Girrawheen 6064
Glendalough 6016
Greenwood 6024
Gwelup 6018
Hamersley 6022
Heathridge 6027
Henley Brook 6055
Herdsman 6017
Highgate 6003
High Wycombe 6057
Hillarys 6025
Hocking 6065
Iluka 6028
Inglewood 6052
Innaloo 6018
Jandakot 6164
Jindalee 6036
Jolimont 6014
Joondalup 6027
Joondanna 6060
Kallaroo 6025
Kardinya 6163
Karrinyup 6018
Kingsley 6026
Kinross 6028
Koondoola 6064
Lakelands 6210
Landsdale 6065
Leederville 6007
Leeming 6149
Madeley 6065
Malaga 6090
Marangaroo 6064
Mariginiup 6065
Marmion 6020
Maylands 6051
Melville 6156
Menora 6050
Merriwa 6030
Mindarie 6030
Mirrabooka 6061
Morley 6062
Mosman Park 6012
Mount Claremont 6010
Mount Hawthorn 6016
Mount Lawley 6050
Mount Pleasant 6153
Mullaloo 6027
Murdoch 6150
Myaree 6154
Nedlands 6009
Neerabup 6031
Nollamara 6061
Noranda 6062
North Beach 6020
North Lake 6163
North Perth 6006
Northbridge 6003
Nowergup 6032
Ocean Reef 6027
Osborne Park 6017
Padbury 6025
Palmyra 6157
Parkwood 6147
Pearsall 6065
Peppermint Grove 6011
Perth 6000
Quinns Rocks 6030
Riverton 6148
Rossmoyne 6148
Scarborough 6019
Shenton Park 6008
Sinagra 6065
Sorrento 6020
South Lake 6164
Stirling 6021
Subiaco 6008
Swanbourne 6010
Tamala Park 6030
Tapping 6065
The Vines 6069
Trigg 6029
Tuart Hill 6060
Upper Swan 6069
Wangara 6065
Wanneroo 6065
Warwick 6024
Watermans Bay 6020
Wembley 6014
Wembley Downs 6019
West Leederville 6007
West Perth 6005
Westminster 6061
Willagee 6156
Willeton 6155
Winthrop 6150
Woodlands 6018
Woodvale 6026
Yokine 6060

Opening Hours

08:30AM - 05:30PM
7 days a week

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Pet Friends

26 Woodhall St Stirling,
WA, 6021
0418 728 455
topdog@petfriends.net.au

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